ManufacturingCustomer supportWater infrastructure manufacturer
Product and installation questions answered from the right documentation
Per product
knowledge base for each product line
- Status
- Prototype
- Service
- Assistants and agents
- Built with
- Language modelsModular retrievalGuided flows
01The problem
Support and installation questions arriving faster than the team could answer them, with the answers spread across product documentation customers were never going to read.
02What we built
An assistant with a knowledge base per product line and guided installation flows, so a field question returns the answer for the right product rather than a general one.
03The result
Routine support and installation guidance handled without a person, with the harder questions escalating rather than being answered badly.
More work
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